I cannot add my Tracmo tracker - Tracmo Help Center

I cannot add my Tracmo tracker

When you're adding your Tracmo tracker and the process stops at connecting as shown on the screenshot below, try to restart your phone's Bluetooth connection, and then try again and make sure you press the button properly.
Not sure where's the button of Tracmo Cubitag? Find out here

On the other hand, if the process stops as shown on the screenshot below.

That means your Tracmo tracker is connected to someone else account. Therefore, the Tracmo tracker needs to be released first before it can be added to your account. If you know whose account it's connected to, you can release it by following this guide. Otherwise, please contact our support team here and we'll help you release it.

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